FAQs

Why should I buy from VAIBHAV DHADDA?

We have a long-standing history as manufacturers and wholesalers in the jewelry industry, serving jewelers worldwide with reliable products for over 30 years. As a natural progression, we have decided to offer our distinctive jewelry directly to customers. Our pricing is highly competitive, with a 30-40% lower cost than our competitors. Our jewelry is of exceptional quality and value, ensuring that customers receive the best products available.

Where is your jewelry made?

Our jewelry is crafted in Jaipur, India, where we operate two distinct facilities: one for sourcing the finest gemstones and another dedicated to jewelry production.

Where are you located? Can I visit your office?

Situated in the heart of Jaipur's bustling Johari Bazar, known for its vibrant jewelry scene, we operate exclusively online to minimize costs. By avoiding the expense of a physical showroom, we are able to offer our customers significant savings. These cost savings are reflected in our affordable pricing, making our exquisite jewelry accessible to all.

Can I choose to buy loose gemstone?

Yes, we offer loose gemstones for purchase.

What is a GJEPC Certificate?

The Gem Testing Laboratory (GTL), established by The Gem & Jewelry Export Promotion Council (GJEPC), is a highly reputable third-party agency for authenticating gemstones and jewelry in India. The GTL certification process meticulously examines and identifies any treatments present in colored gemstones, provides a detailed description of the material, and lists detectable treatments for polished, rough, loose, or mounted materials.

How do I know that your gemstones are authentic?

Our gemstones are sourced exclusively from certified professionals and undergo a rigorous quality check during production to ensure their authenticity and value.

Is shopping with Vaibhav Dhadda secure? 

Yes, we ensure that customers' purchases are secure. We use secure encryption and fraud protection for all credit card transactions. All sensitive data is encrypted using 256-bit Secure Socket Layers (SSL) 

FAQs related to Payments

What forms of payment do you accept?

Vaibhavdhadda.com accepts all credit cards via PayPal (American Express, Visa, MasterCard, and Discover) for all orders – domestic and international.

Is it safe to use my credit card?

Yes, we ensure that all purchases are secure. We use secure encryption and fraud protection for all credit card transactions. All sensitive data is encrypted using 256-bit Secure Socket Layers (SSL).

My payment was declined, what should I do?

We offer multiple payment options. In case your payment was declined, we suggest that you use an alternative payment method. If you still face any issues, please contact our customer service team.

Do you offer gift cards? 

No. Currently, we aren't offering gift cards.

Do you accept payment through installments?

No. Currently, we aren't offering installment options.

FAQs related to Orders

Can I order by phone?

Yes, please call us at +91 7073665559 to speak to one of our personal jewelers.

How do I know if may order has been placed?

Once your order is submitted, you will receive a unique order number on the success page.

How is my order packaged?

All our orders are shipped in secure, non-descript packages. Within the package, you’ll find Vaibhav Dhadda’s branded box that can be used for gifting or storage.

How do I track my order?

Once your order is shipped, you will receive a shipment confirmation email, along with the tracking number and carrier details.

What if I need an item sooner than the date mentioned on the website?

To check if an item can be crafted sooner, please get in touch with our customer service team.

What if I need help placing an order?

We are here to help you 24/7. You may contact our customer service team at +91 9571155559 | 7073665559.You may also choose to contact the team via email at info@vaibhavdhadda.com

Can I cancel my order? 

If you happen to change your mind about an order, please get in touch with us via email at info@vaibhavdhadda.com with your order number.

Can I include a personalized gift message with my purchase?

Yes, you may leave your message in the personalized gift message box on the cart page, and we’ll send it along as a handwritten note.

Do you offer gift wrapping?

We do not offer gift wrapping. However, each product comes in a very appealing packaging that is ideal for gifting.

Can I amend my order after I've placed it?

All Vaibhav Dhadda jewelry pieces are made to order. As soon as we receive your order, we start crafting the same.

In case you wish to make changes, please contact our customer service team via email at info@vaibhavdhadda.com and check if your request can be accommodated.

We will not be able to consider the amendment request if the order is already shipped.

FAQs related to Jewelry Care

Do you offer restoration?

Prongs and precious metals, in general, wear over time and may require “building up” or restoration work. To take care of that, we provide a high quality jewelry cleaning cloth along with every order. The cloth can be used to wipe out slight discoloration that might happen over long period of time

Where should I not wear my jewelry?

Please avoid exposure to chemicals, make-up, swimming pools, hot tubs, or bathing.

How should I clean my jewelry?

To clean your Jewelry, add some Luke warm water in a bowl and add a few drops of mild dishwashing liquid soap. Place your jewelry piece in the solution for a couple of hours or overnight. Dip a mild soft bristled toothbrush in the mixture and use it to gently scrub your collared stone jewelry. Rinse it with clean water and pat dry with a lint free cloth. Your jewelry shall glisten now like brand new.

How often should I get my jewelry cleaned?

Please click on the link below and refer to the section How to Clean Your Jewelry.

FAQs related to Customization

Do you offer custom jewelry? Can I customize a jewelry piece?

Yes, we specialize in customized jewelry. All our designs can be made in any metal, size, carat weight and can accommodate any gemstone.

You can also send in one of your designs and we will craft it for you (additional charges may apply).

Please contact our customer service team at +91 7073665559 and they will be happy to assist you.

In case the design shared is patented, Vaibhav Dhadda holds the right to deny and cancel the request/order.

Are there any additional customization charges?

There are no additional charges for customizing a design that is present on the website.

However, if you have a design that is not listed on the website, the standard designing cost will be $100. Please contact one of our Personal Jewelers at +91 7073665559 or email at info@vaibhavdhadda.com for further assistance.

How may the delivery date for customized orders be affected?

Most of the orders are shipped on time. However, in some rare cases, if we are unable to manufacture the stones, the delivery of the item may be slightly delayed. You may contact our customer service team via phone or email for the expected date of delivery.

FAQs related to Shipping and Delivery

What is the cost of shipping? Are the shipments insured? 

We offer FREE Standard Shipping on all orders. All shipments are insured and are risk-free. We fully insure your package from the moment it leaves our facility to when it arrives at your door.

Why is my order shipping from overseas?

We manufacture jewelry in Jaipur, India

Which shipping companies do you use?

We primarily use UPS Express, FedEx, and DHL for all orders

How long does delivery take once an order is placed?

All our products are made to order. As soon as the order is placed, product manufacturing is initiated. Once the item meets all the quality check parameters, it is shipped to you.

The estimated delivery date is based on the product ordered by you. Please check the Estimated Delivery Day on our product page and cart page before placing the final order.

Why is my order getting delayed?

Natural calamities or bad weather conditions may delay or postpone deliveries.

In some rare cases, your package might be delayed due to quality check failure. Please contact our customer service team for the revised delivery date.

Can I change my shipping address after placing the order?

To request a change of address, please reach out to our customer service team at +91 7073665559. Please note that once the product has been shipped, we are unable to make changes to the shipping address.

What if I am not available when the order is delivered?

Before the shipment is ready for delivery, you will receive an email notification from the carrier. In case you are not available, the delivery will be reattempted the next day.

How can you ensure safe and secure delivery?

All deliveries are made to a physical business or home address only.

What is the Return Policy?

• We hope you are delighted with your order - if you are not satisfied you may return within 7 days. 

• Return approval must be requested within 7 days and you will then have a further 7 days to return the unsuitable item. 

• Please note, returns will not be accepted if the item is not returned in their original condition and packaging with tags attached.

• Returns are at the expense and responsibility of the customer.

• Refunds will be processed once we receive the returned item.

• Refunds are not accepted for custom orders (Engraving, any kind of customization).